TacStore offers retail sales the option to return goods within 14 days of delivery for a refund or exchange. In the case of refunds, we will credit the full item value of any eligible returned product, to the customer’s bank account. Refunds and exchanges exclude freight or other additional charges related to the purchase, such as bank, credit card, PayPal or the like. Excluded are commercial/wholesale customers and items which have been made to order, products ordered from a supplier on demand (products not stocked), products purchased at a reduced price (sale items) or products which are unsuitable for return due to their nature (e.g. Meal Ready to Eat (MRE) and camo paint due to hygiene). The returned goods must be returned unused, intact and in undamaged, original packaging. When returning, the packaging must not be directly used as a freight satchel or carton.
In the event you are unsatisfied with your purchase, please complete and return the below form. We aim to promptly process your return. At the very least we will confirm within 5 business days if an order meets the returns criteria, any exclusions and/or conditions and how best to proceed should you still choose to do so. To avoid disappointment, please do not return your goods without prior authorisation from TacStore.