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Warranty

Can I return ordered merchandise?

We voluntarily grant our customers returns within 14 days of reception. A return is possible if the goods are intact, functional, complete, unused and in undamaged original packaging. For more details on returns please see the Terms and Conditions.

Do I have warranty on my purchases?

TacStore will claim warranty from manufacturers on the customers’ behalf and pass on all warranties provided by the manufacturers against faulty material and/or workmanship. Any warranty is in addition to consumer guarantees as governed by Australian Consumer Law. Where warranty exists, it is dependent on the product and applies from date of purchase. The warranty is void if unauthorized repairs or modifications are made to the goods by the customer. Improper handling will also void the warranty. In case of defects you are entitled to a free repair. The costs of appropriate packing and return freight are at the customer's expense.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.