Ordering Process

We place great value on a transparent sales process that includes acknowledgement of orders, payments and prompt dispatch of orders.

You can check the status of your order at any time online in your customer account.

You can expect an immediate automatic confirmation e-mail and Tax Invoice once you've submitted your order. Please don't hesitate to contact us if you've checked your SPAM/Junk folder and a confirmation has not been immediately received.

You can expect a manual order confirmation (OC) e-mail at our earliest opportunity during business hours. Our OC will also confirm the payment status and an indication of when we expect to dispatch your order.

During dispatch you will receive an e-mail with a QR code of the tracking number when one has been allocated to your order. The QR code is also a link for tracking.

We ship daily on Western Australian business days, with same-day dispatch of in-stock products where an order and payment are received by 12.00pm Perth, WA time.

Orders may be collected from our retail store. We will be in touch by e-mail when an order is ready for collection.